Lessons Learned

What have we learned so far about problem solving?

  • Know the facts;
  • Involve the right people;
  • Build relationships;
  • Communicate effectively;
  • Be prepared to deal with conflicts and disagreements;
  • Be tenacious – work at it – use a methodical approach.

What have we learned about decision making?

  • Avoid last minute decisions when possible;
  • Include a reflective process as a positive strategy;
  • Have agreed-upon rules of engagement, including a process of resolving conflict when and if it should occur when making decisions.